ITHQ's productivity increased 6x with TypingMind

Hi Carl, thank you so much for taking the time to join our interview! As one of our most engaged users, I'm thrilled to learn more about how you and your team are using TypingMind.

But first, can you share a bit about what ITHQ does?

ITHQ solves wicked technological problems using strategy, skills and precision-selected solutions.

Our business-aligned projects deliver higher returns, eliminate knee-jerk spend and improve executive engagement. Security and compliance are baked-in, driving operational and technological resilience. This model, plus our technical expertise, sets us apart - and drives our unprecedented Net Promoter Score.

We only use exceptional and proven technologies. Most solutions are available as-a-Service too, with a satisfaction guarantee written into contracts.

ITHQ is a Crown Commercial Supplier holding ISO 27001, 9001 and Cyber Essentials Plus certifications.

Based in Crawley, UK, ITHQ currently employs a team of 20 employees, but is scaling rapidly.

You have a strong foundation! What led you to choose TypingMind as an AI solution for your team? Are there specific challenges you're looking to address with the app?

Initially, we needed:

• Logging capability
• Routing to multiple providers/models
• Shared custom agents

Subsequently, we are looking for reseller capabilities, and the option for private LLM connectors in the future.

Using multiple models is a great way to ensure high-quality responses while staying within budget. Plus, logging capabilities are invaluable for tracking and improving the AI's output. Smart move!

How is TypingMind integrated into your team's daily workflow?

I provide AI services to staff, in a safe, secure and audited way.

I know that security and privacy are essential for many users, so I hope TypingMind's SOC 2 certification, along with GDPR and HIPAA compliance, offers peace of mind for our customers when deploying AI services.

Do you also use any custom AI agents to support your team with specific tasks? Many of our clients find that having specialized agents helps streamline their workflows significantly.

Yes, we've built a list of over 10 custom AI agents.

These agents support us in areas like cybersecurity, HubSpot expertise, AWS solutions, drafting contracts, and more.

ITHQ is utilizing TypingMind to use multiple AI agents

Among all the features TypingMind offers, are there particular ones you find especially valuable for your work?

Yes, here are some of them:

• Logging capability
• RAG
• LLM Routing capabilities
• SSO
• RBAC
• Usage Analytics

ITHQ is utilizing TypingMind to use Prompt Library

Thank you for highlighting those features! It's great to hear they've been helpful for your team. Based on your experience, would you say that TypingMind meets your needs?

Mostly. The pace of feature delivery and response to user feedback engenders strong confidence.

I'd love to know if you've observed any specific metrics or improvements since using TypingMind. Are there measurable impacts, such as productivity gains, that you could share?

Although we can't provide specific KPIs, our solution delivery team was encouraged to use TypingMind for templates. Leveraging COT and COSTAR has shown 6x productivity with certain tasks.

It's exciting to know that TypingMind is playing a part in those results. Out of curiosity, did you evaluate any other solutions before choosing TypingMind?

Yes. There are pros and cons to other offerings, however TypingMind comes out on top with release cadence and overall feature set.

Thank you, Carl! This motivates us to keep pushing forward with new features. Do you have any additional suggestions for our team?

Yes, there is one thing....Integrate these features from portkey.ai!

We're always open to exploring new options that could enhance the platform.

Finally, would you recommend TypingMind to others?

Yes, this will likely be our flagship frontend that we will offer to our customers.

Thank you so much, Carl! It's been a pleasure speaking with you and learning about how TypingMind is supporting ITHQ's success. We're excited to be part of your journey and look forward to continuing to grow together!