i22 case study with TypingMind
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135M+
token used per month
90+
active users
10k+
messages sent per month
❝TypingMind provides us with unified and scalable access to AI tools and models, ensuring our employees are not locked into a specific LLM or AI vendor.❞
About i22
Today, we’re excited to welcome Benjamin Reitzammer, Chief Of Staff at i22 - a digital agency that has been mastering digital progress for over 25 years.
In this interview, Benjamin shares how i22 has integrated TypingMind into their operations and the impact it’s had on their innovation strategy.
As a digital agency based in Germany, we've been mastering digital progress for our customers, mainly large multinational enterprises, for over 25 years.
Our more than 120 employees are specialists in their field and develop fast, practical, and efficient solutions for a wide range of digital challenges with a great deal of empathy and business understanding. Our aim is to deliver solutions even in particularly ambitious situations and always strive for smooth experiences for our customers and their users.
All of our teams are almost like a customized agency - they are set up for the specific requirements of their customer and the customer's topics. This way, we can offer the optimal combination of technical expertise and customer service, individually for each customer. Additionally, through our dynamic and inventive approach, we focus on enhancing digital business every day, ensuring our clients stay ahead in the fast-paced digital world.
i22 teams
How can one not embrace AI in today's world?
More seriously, AI represents a major paradigm shift, akin to the transformative impact of the internet itself. It is our duty and responsibility to our customers to be at the forefront of such technological advancements. By integrating AI, we continue to innovate for our clients and offer them best-in-class service.
We initially hosted an open-source LLM UI, similar to Open WebUI, in our own environment before transitioning to TypingMind. Why did we make the switch? For one, because TypingMind is a SaaS solution, which means lower maintenance for us.
We chose TypingMind over other SaaS vendors for several reasons.
- First, the speed of development is impressive; new models are available in TypingMind, shortly after their launch, and TypingMind's continuous improvements is just impressive.
- Furthermore, TypingMind’s features such as assistants and plugins, make it a very versatile and future-proof platform for us.
i22 AI Platform using TypingMind
❝The speed of development is impressive; new models are available in TypingMind, shortly after their launch,and TypingMind's continuous improvements is just impressive.❞
Use Cases
TypingMind provides us with unified and scalable access to AI tools and models, ensuring our employees are not locked into a specific LLM or AI vendor. This flexibility allows us to build our own agents tailored to our unique needs, while profiting from the different vendors’ and models’ continuous developments.
Additionally, TypingMind aids in content management and -generation, including crafting website texts and newsletters. It also serves as a coding assistant, streamlining our development processes, as well as a personal AI assistant in project management and concept development, enhancing efficiency across all of our projects.
i22 uses TypingMind across various operations
❝TypingMind provides us with unified and scalable access to AI tools and models, ensuring our employees are not locked into a specific LLM or AI vendor❞
Key Metrics
With the diverse applications of TypingMind, several features stand out as particularly valuable for us. The assistants feature significantly enhances productivity by providing personalized support across various tasks.
The prompt library is another invaluable resource, offering a collection of reusable prompts that streamline and enrich our operations. The Single Sign-On (SSO) capability adds convenience and security, ensuring seamless access for our team members.
Additionally, the model/vendor-agnostic nature of TypingMind empowers us to always utilize the best AI models for a task, without being tied to a specific vendor, providing flexibility and choice to all our team members.
i22's Admin Dashboard for managing and measuring team engagement with AI
Yes, we developed our own AI Adoption Score for this purpose, that includes adoption in teams (how many members of a given team use it) as well as how strong teams and individuals use TypingMind (based on tokens individuals send through).
i22's AI chat interface through TypingMind
Of course. As I mentioned earlier we hosted an open-source LLM UI in our own environment before transitioning to TypingMind. In addition, we explored alternatives such as Langdock and ChatGPT for Teams. Our considerations made TypingMind the preferred option for us, offering a feature-rich, agile, and cost-effective solution.
❝Our considerations made TypingMind the preferred option for us, offering a feature-rich, agile, and cost-effective solution.❞
Suggestions For Improvement
Yes, there is always room for improvement. There are several features we would love to see added to TypingMind, such as:
- A Code Interpreter feature, similar to what ChatGPT offers. This would give us a significant boost in productivity.
- A Hosted Plugin Server would be beneficial since we chose TypingMind for its SaaS nature, and hosting additional code ourselves isn't practical.
- Enhanced web browsing and -scraping capabilities, rather than just a web search plugin, would greatly improve TypingMind for us. This feature would provide a more versatile approach to handling website data. Although, this is kinda already part of the knowledge base, its current access and functionality is limited.
- A Mac App that can be toggled with a hotkey, similar to ChatGPT's Mac App, would offer seamless integration and ease of use in day-to-day work.
Final Thought
The interview with Benjamin Reitzammer has provided valuable insights into how i22 is harnessing TypingMind to empower its digital initiatives and drive innovation. By embracing a flexible and continuously measuring adoption across teams, i22 exemplifies how a forward-thinking digital agency can lead the AI revolution while remaining true to its core mission.
Stay tuned for more stories from TypingMind!
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