i22 provides unified AI access with TypingMind
In conversation with Benjamin Reitzammer, Chief Of Staff at i22
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TypingMind provides us with unified and scalable access to AI tools and models, ensuring our employees are not locked into a specific LLM or AI vendor.
About i22
i22 is a digital agency with over 25 years of experience in driving digital innovation and progress. With a team of more than 120 specialists, they excel in their respective fields and grow rapidly.
Today, we’re excited to welcome Benjamin Reitzammer, Chief Of Staff at i22 - a digital agency that has been mastering digital progress for over 25 years. In this interview, Benjamin shares how i22 has integrated TypingMind into their operations and the impact it’s had on their innovation strategy.
Hi Benjamin, thanks for joining us today. Could you start by sharing a bit about what i22 does - its industry, company product/mission, team size, and how your organization is structured?
As a digital agency based in Germany, we've been mastering digital progress for our customers, mainly large multinational enterprises, for over 25 years.
Our more than 120 employees are specialists in their field and develop fast, practical, and efficient solutions for a wide range of digital challenges with a great deal of empathy and business understanding. Our aim is to deliver solutions even in particularly ambitious situations and always strive for smooth experiences for our customers and their users.
All of our teams are almost like a customized agency - they are set up for the specific requirements of their customer and the customer's topics. This way, we can offer the optimal combination of technical expertise and customer service, individually for each customer. Additionally, through our dynamic and inventive approach, we focus on enhancing digital business every day, ensuring our clients stay ahead in the fast-paced digital world.
i22 teams
Given your deep experience and commitment to delivering customized solutions for your customers, it's obvious why innovation is key for i22. With that in mind, can you tell us why you decided to adopt AI within your team?
How can one not embrace AI in today's world?
More seriously, AI represents a major paradigm shift, akin to the transformative impact of the internet itself. It is our duty and responsibility to our customers to be at the forefront of such technological advancements. By integrating AI, we continue to innovate for our clients and offer them best-in-class service.
I appreciate your view on how important AI is, both for your business and in today's world. Could you share what made you choose TypingMind over your previous setup?
We initially hosted an open-source LLM UI, similar to Open WebUI, in our own environment before transitioning to TypingMind. Why did we make the switch? For one, because TypingMind is a SaaS solution, which means lower maintenance for us.
We chose TypingMind over other SaaS vendors for several reasons.
- First, the speed of development is impressive; new models are available in TypingMind, shortly after their launch, and TypingMind's continuous improvements is just impressive.
- Furthermore, TypingMind's features such as assistants and plugins, make it a very versatile and future-proof platform for us.
i22 AI Platform using TypingMind
The speed of development is impressive; new models are available in TypingMind, shortly after their launch,and TypingMind's continuous improvements is just impressive
Use cases for TypingMind
It's great to hear that TypingMind has offered you significant advantages in terms of rapid development. How are you leveraging TypingMind in your day-to-day operations at i22?
TypingMind provides us with unified and scalable access to AI tools and models, ensuring our employees are not locked into a specific LLM or AI vendor. This flexibility allows us to build our own agents tailored to our unique needs, while profiting from the different vendors' and models' continuous developments.
Additionally, TypingMind aids in content management and -generation, including crafting website texts and newsletters. It also serves as a coding assistant, streamlining our development processes, as well as a personal AI assistant in project management and concept development, enhancing efficiency across all of our projects.
i22 uses TypingMind across various operations
Key metrics & features
Not being tied to a single vendor lets your team use multiple models at once. This flexibility helps you identify the best model for each use case, making it easier to choose cost-effective options. With such a wide range of applications - from content generation to project management - could you share which features of TypingMind have been the most valuable for you?
With the diverse applications of TypingMind, several features stand out as particularly valuable for us. The assistants feature significantly enhances productivity by providing personalized support across various tasks.
The prompt library is another invaluable resource, offering a collection of reusable prompts that streamline and enrich our operations. The Single Sign-On (SSO) capability adds convenience and security, ensuring seamless access for our team members.
Additionally, the model/vendor-agnostic nature of TypingMind empowers us to always utilize the best AI models for a task, without being tied to a specific vendor, providing flexibility and choice to all our team members.
i22's Admin Dashboard for managing and measuring team engagement with AI
So, have these features helped TypingMind fully meet your needs?
Yes!
It's fantastic to hear that TypingMind is hitting the mark. Do you have any key metrics to share regarding how effective TypingMind has been for i22?
Yes, we developed our own AI Adoption Score for this purpose, that includes adoption in teams (how many members of a given team use it) as well as how strong teams and individuals use TypingMind (based on tokens individuals send through).
i22's AI Adoption Score dashboard
Measuring adoption with your own AI Adoption Score is truly innovative. Earlier, you mentioned hosting an open source LLM UI before switching to TypingMind. Could you elaborate on what made TypingMind the preferred option?
Of course. As I mentioned earlier we hosted an open-source LLM UI in our own environment before transitioning to TypingMind. In addition, we explored alternatives such as Langdock and ChatGPT for Teams. Our considerations made TypingMind the preferred option for us, offering a feature-rich, agile, and cost-effective solution.
Suggestions for improvement
It's great to know that TypingMind stood out against other options, though I understand that even a great platform has room for growth. Are there any suggestions or features you want to see added to TypingMind?
Yes, there is always room for improvement. There are several features we would love to see added to TypingMind, such as:
- A Code Interpreter feature, similar to what ChatGPT offers. This would give us a significant boost in productivity.
- A Hosted Plugin Server would be beneficial since we chose TypingMind for its SaaS nature, and hosting additional code ourselves isn't practical.
- Enhanced web browsing and -scraping capabilities, rather than just a web search plugin, would greatly improve TypingMind for us. This feature would provide a more versatile approach to handling website data. Although, this is kinda already part of the knowledge base, its current access and functionality is limited.
- A Mac App that can be toggled with a hotkey, similar to ChatGPT's Mac App, would offer seamless integration and ease of use in day-to-day work.
Thank you for those detailed suggestions, Benjamin. We are so happy that you're not only leveraging TypingMind to its full potential but also actively thinking about how to push its capabilities even further. Finally, would you recommend TypingMind to other organizations looking to adopt AI solutions?
Yes, definitely!
Final thought
The interview with Benjamin Reitzammer has provided valuable insights into how i22 is harnessing TypingMind to empower its digital initiatives and drive innovation. By embracing a flexible approach and continuously measuring adoption across teams, i22 exemplifies how a forward-thinking digital agency can lead the AI revolution while remaining true to its core mission.
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