TypingMind for Customer Support

Cut your customer support time in half

Supercharge customer support. Enhance loyalty and increase sales with an advanced AI chat portal.
Create an AI workspace for free
Customer Support AI Chat Portal for Teams using ChatGPT
Why TypingMind Custom

Support more customers and grow faster with fully-featured AI chat portal

Improve Customer Health and Satisfaction

Resolve 80% of customer questions. Instantly. At Scale.

  • Provide customers with 24/7 access to AI-powered customer support agents.
  • These agents can retrieve relevant internal information from your documents to address customer needs, such as details on pricing plans, product usage instructions, privacy policies, and more.
  • AI agents can guide customers to useful resources and links to a resource center, ensuring they receive comprehensive support at any time.
Create a chat portal for free
Gain 2x Productivity

Enhance Efficiency and Productivity. Effortlessly.

  • Empower your CS team with instant access to company information.
  • Easily access company resources from any device.
  • Speed up customer support emails with professional templates.
  • Automate workflows across your business systems using plugins.
  • Help customer support teams talk to customers in any language.
Create a chat portal for free
Customer Support Team Chat with Support Ticket Data AI Agent
AI-Enhanced Conversational Experience

Revolutionize Customer Engagement. Boost Sales.

  • Engage customers with any type of conversation, from text chat and image chat to voice chat.
  • Provide support and upsell services across web, mobile, and social media.
  • Expand your market reach with multilingual sales support.
  • Reduce operational costs by up to 60%.
  • Automate and streamline the shopping experience for any product.
Create a chat portal for free
Customer engaging in chat with sales support AI agent, providing real-time assistance for product inquiries, order tracking, and personalized recommendations.
Quick setup

Build an AI chatbot for your help portal in 6 simple steps

Step 1

Connect the AI bot to your LLM API

  • Pick the best chat models for your needs such as GPT, Azure, OpenRouter, etc.
  • Get the API key from the chosen LLMs and connect with your chatbot.

OpenAI API Key: (Get API key here)

Claude API Key: (Get API key here)

Step 2

Upload your FAQs

Upload product information, FAQs, guidelines, changelog.

This is the primary knowledge base for your chatbot, enable it to address a wide range of common customer inquiries and provide immediate solutions.

  • PDF
  • DOCX
  • TXT
  • MD
  • CSV

Step 3

Set up system messages

  • Set system messages to guide the AI chat models behavior to:
  • Ensure the AI handles inquiries politely and professionally.
  • Escalate complex issues to human support agents appropriately.

System instruction

Save

Rules

Step 4

Set up internal plugins/RAG to refine AI responses

  • Develop your own plugins.
  • Use dynamic context to retrieve real-time contents from an API.
Web searchImage searchGETNewsletter feedhttps://news.tonydinh.com/api/feed

Step 5

Enable public access

Open public access to make your AI chat become available for all your customers to engage with.

More details on Public Access, check here.

Instance mode

Primary Mode

Authorized Mode

Public Mode

Step 6

Embed on your website

  • Create a AI chatbot widget, and embed it on your website where it's most effective
  • Product pages.
  • Contact us page.
  • ...or even as a pop-up window on the home page.
AI AssistantSteven
Hello! How can I assist you today? 😊

Multiple AI models

We stay updated with the latest models like GPT-4, Gemini, and Claude, so you don't have to. You can also choose open-source models or your in-house solution.
  • Chats are not used for model training
  • No LLM provider lock-in
  • Use your own API keys
  • Set up models in minutes
CEO/Executives
Marketing team
Tech team
Design team
Sales team
Google Gemini
Misral AI
Meta Llama
Privacy & Security

Security-first platform

We ensure security and privacy, are GDPR and HIPAA compliant, hold SOC 2 Type II certification, and give you control over your data. Use our secure cloud service or self-host your own portal.
  • GDPR
  • SOC 2
  • HIPAA

Secure deployment options

Deploy the platform on our secure cloud or self-host it.

GDPR compliance

Protect user information and privacy in compliance with GDPR standards.

SOC 2 Type II

Guarantee top-tier security and confidentiality for user information.

HIPAA compliance

Safeguard confidential health information of users.

Regional data storage

Select between data centers located in the US or EU.

Single Sign-On (SSO)

Reduce the risk of password-related security breaches by enabling SSO.

No training on your data

Your data stays confidential and is not used for training.

Granular access controls

Use roles or tags to securely manage your team's permissions.

Company leaders trust us

TypingMind is used by over 130,000 users each month and helps over 602 teams get more done. We're also honored to be trusted by Fortune 500 companies. Check out what our happy customers say.
Best Value on Capterra
1st Product of The Day on ProductHunt
Excellent on TP
Top Generative AI Software on G2
Jean-Daniel Tanguay

Jean-Daniel Tanguay

Co-founder & CEO at Eugeniuses

TypingMind was a top choice for us, because of its powerful AI plugin capabilities.

Since implementing TypingMind, we've seen a 60% reduction in development time and a 90% improvement in code accuracy . Additionally, our overall team's productivity has increased a LOT, allowing us to take on more projects and deliver them faster.

Michael Rohrmueller

Michael Rohrmueller

CEO at PixelMechanics

The main drivers for choosing TypingMind were the flexible cost (only actual API usage needed to be paid) as well as the data and messages sent via API not being used for model training by OpenAI.

TypingMind has become an integral part of our daily operations at PixelMechanics. We are using it to give our team access to the latest AI models to optimize their workflow.

Karla Congson

Karla Congson

CEO & Founder at Agentiiv

Typing mind is an excellent product. I've been using Typing Mind Custom for nearly a year and have my extended team as members. [...]

The product provides leading edge capabilities to create a custom UI for your agents and prompts - it has advanced options that allow you to select different LLM Models, provide multi-modal capabilities, include APIs and RAG (knowledge files).

The customer service is excellent and highly responsive. [...] In my opinion it is a superior alternative to GPT Teams with full privacy and extended capabilities. I highly recommend!

Drew Colthorp

Drew Colthorp

Software Development Practice Lead at Atomic Object

TypingMind has given us a great, consistent UI for LLM use across the various models, including OpenAI, Anthropic, Google, Meta, Mistral, and Perplexity. The tools built into TypingMind including AI Agents, the ability to fork conversations, file upload, and more enable consultants to experiment with different workflows and compare results from across different models.

It’s worked really well for our intended use cases. [...] Way more performant, capable, and nice to use.

Roland Priborsky

Roland Priborsky

CEO at Nionium Inc

Typingmind - A super advanced AI interface

TypingMind is a state of the art user interface for generative AI. I have been using it every day since I stumbled upon it a year ago.

If you are into AI and want to bring your interaction to a completely new level, you should give it a try.

Graydon T.

Graydon T.

Founder

I seriously think TypingMind is one of the most valuable pieces of software that I've used in as long as I can remember. It's incredibly powerful and flexible.

It allows me to centralize all my interactions with the different models. I really like the ability to setup my own prompts and profiles. There's almost no reason for me to use any other application to interact with all the models out there.

I recommend it enthusiastically to anyone working with all the different LLMs and every one of them that follows my advice loves using it.

I am about to switch to the custom version so I can get everyone on my team using it.

Bring AI to your team today!

Join 18K+ professionals and teams to harness AI's power for your business
Free trialGet your own AI workspace in minutes.