TypingMind for Customer Support

Cut your customer support time in half

Supercharge customer support. Enhance loyalty and increase sales with an advanced AI chat portal.

Create a chat portal for free

Trusted by 18,203+ customers around the world

Quick setup

Build an AI chatbot for your help portal in 6 simple steps

Set up a chat portal for free

Step 1

Connect the AI bot to your LLM API

Pick the best chat models for your needs such as GPT, Azure, OpenRouter, etc.
Get the API key from the chosen LLMs and connect with your chatbot.

OpenAI API Key: (Get API key here)

Claude API Key: (Get API key here)

Step 2

Upload your FAQs

Upload product information, FAQs, guidelines, changelog.

This is the primary knowledge base for your chatbot, enable it to address a wide range of common customer inquiries and provide immediate solutions.

PDF
DOCX
TXT
MD
CSV

Step 3

Set up system messages

Set system messages to guide the AI chat models behavior to:
Ensure the AI handles inquiries politely and professionally.
Escalate complex issues to human support agents appropriately.

System instruction

Save

Rules

Step 4

Set up internal plugins/RAG to refine AI responses

Develop your own plugins.
Use dynamic context to retrieve real-time contents from an API.

Web searchImage searchGETNewsletter feedhttps://news.tonydinh.com/api/feed

Step 5

Enable public access

Open public access to make your AI chat become available for all your customers to engage with.

More details on Public Access, check here.

Instance mode

Primary Mode

Authorized Mode

Public Mode

Step 6

Embed on your website

Create a AI chatbot widget, and embed it on your website where it's most effective
Product pages.
Contact us page.
...or even as a pop-up window on the home page.

AI AssistantSteven

Hello! How can I assist you today? 😊

why us

Why is TypingMind Custom the best fit for your customer support?