Announcement
We're changing payment processor
Starting May 2026, TypingMind is switching to a new payment processor, Paddle.com, to give you a simpler, more transparent billing experience.
Here's what's changing on your next invoice
- One unified invoice: you'll receive a single invoice covering your plan and all add-ons, instead of multiple separate invoices per billing cycle. If you currently have multiple separate add-ons subscriptions with us, we will merge those subscription into one in a way that does not incur additional charges to you.
- New statement descriptor: charges will appear on your credit card statement as
PADDLE.NET* TYPINGMINDstarting with your next invoice. - Better business VAT support: a new self-serve billing portal lets you update your invoice details, add a business VAT number, and request VAT refunds — no need to contact support.
Action required
To continue without interruption, please follow the steps below. You won't be able to update your plan or billing information until you complete these steps.
- Log in to your billing portal in the admin panel of your chat instance.
- Review your subscription and enter your payment method on the new processor.
Frequently Asked Questions
When does this change take effect?
This change takes effect in May 2026. From that date onward, all billing will be handled by Paddle.com, and you will receive a single, unified invoice per billing cycle.
Why are you changing the payment processor?
We're switching to Paddle.com to provide a simpler, more transparent billing experience. Paddle allows us to consolidate charges into a single invoice per billing cycle, offer a self-serve billing portal, and provide better VAT support for business customers.
Is my current subscription still active?
Yes. Your current subscription remains active. However, you'll need to re-enter your payment method on the new billing portal before you can update your plan or make any changes to your billing information.
Do I need to do anything right now?
Yes. To continue without interruption, please re-enter your payment method on the new billing portal. Until you do, you won't be able to update your plan or billing information.
Do I have to re-enter my credit card?
In most cases, no — our payment processor's card network can update your card details automatically without any action from you. However, if you previously paid using the Link payment method, you will need to re-enter your card. To make sure there is no issue or interruption either way, we encourage you to confirm your payment method manually by going to Admin Panel > Billing and clicking "Manage Billing" to update your card. Your card is securely processed by Paddle.com and we do not see or store your card details.
How will charges appear on my credit card statement?
Starting with your next invoice, charges will appear on your credit card statement as "PADDLE.NET* TYPINGMIND".
Will I still receive separate invoices for add-ons?
No. Going forward, you will receive a single, unified invoice per billing cycle that covers your base plan and all add-ons — no more separate invoices.
Will my invoices look different?
Yes. Your future invoices will look different and will be issued by Paddle.com, as Paddle will be our merchant of record and payment processor going forward. Invoices will be sent from Paddle on our behalf and will reflect Paddle as the seller, but they still cover your TypingMind subscription and add-ons.
How are my subscriptions merged if they have different billing cycles or intervals?
If you have multiple subscriptions with different billing cycles, we use the most recently renewed subscription as the billing cycle for your merged subscription. All other subscriptions are carried forward to this new billing cycle at no charge — meaning you get some extra days for free. If you have both monthly and yearly subscriptions, we'll upgrade all of them to yearly at no additional cost for the remainder of the billing cycle. You can change your plan at any time after updating your payment method — updating your payment method alone will not trigger any charge.
Can I add a business VAT number to my invoices?
Yes. The new Paddle-powered billing portal lets you manage your invoice details yourself, including adding a business VAT number and requesting VAT refunds — no need to contact support.
Will my pricing change?
No. This change only affects how you are billed and how invoices are issued. Your subscription price remains the same.
I have a special price on my account. Will it still apply?
Yes. Any special pricing on your account is preserved and will carry over to your new subscription on Paddle.
I have a discount on my subscription. Will it still apply?
Yes. Any discount currently applied to your subscription will remain in effect on the new billing system.
What happens to my previous subscription on Stripe or Lemon Squeezy?
Your previous subscription on Stripe or Lemon Squeezy will be canceled automatically once you update your payment method on the new billing portal. You do not need to cancel it manually.
Is my payment information secure with Paddle?
Yes. Paddle.com is a trusted global payment infrastructure provider that is PCI-DSS compliant and handles billing for thousands of software companies. Your payment details are stored securely with Paddle — we never see or store your full card information.
Still have questions?
Feel free to contact us at support@typingmind.com. We are happy to help.
