Build a customer support chatbot in 6 simple steps
Step 1: Connect the AI bot to your LLM API
Choose the most suitable chat models for your use cases such as GPT, Azure, OpenRouter.
Get the API key from the chosen LLMs and connect with your chatbot.
Step 2: Upload your FAQ
Upload product information, FAQs, guidelines, changelog
This is the primary knowledge base for your chatbot, enable it to address a wide range of common customer inquiries and provide immediate solutions.
Step 3: Set up System Message
Set system messages to guide the chatbot behavior to:
Ensure the bot handles inquiries politely and professionally
Escalate complex issues to human support agents appropriately.
Step 4: Customize your chatbot interface
Fully control the features that are visible for your users on that the chat UI:
Chat models (GPT-3.5, GPT-4, Claude or custom)
Chat features (prompts, AI characters, plugins, etc.)
Customize your chatbot to fit your brand style:
Select a color scheme that aligns with your brand
Include your brand logo and tagline
Set up a custom domain
Step 6: Embed on your website
Embed the chatbot on your website where it's most effective:
Contact us page
...or even as a pop-up window on the home page.
This ensures your customers have easy access to immediate assistance whenever they need it.
Why is TypingMind Custom the best fit for your customer support?
Address customer queries on time
Provide continuous, timely support.
Quickly addressing visitor concerns can easily convert them into a customer.
Filter simple inquiries
Escalate complex issues to human agents.
Focus your human resources on more intricate customer issues